Refund & Cancellation Policy

Last updated: 17 September 2026

1. All purchases are final

When a trainer buys training days, or a client buys their own plan, they are buying a window of access, not a fixed number of coaching sessions. Once a purchase is confirmed, it is non-refundable — including if a trainer releases a client before the days they represent are used up.

This is the other half of a deliberate trade-off: releasing and re-attaching the same client again withinthat same paid window costs nothing. We give trainers free flexibility to manage their roster instead of refunding unused time — we don’t do both, because doing both would mean charging twice for the same paid-for window.

2. No subscriptions, nothing auto-renews

Every purchase is a one-time top-up. There is no recurring billing and nothing to “cancel” in the subscription sense — if you don’t buy again, nothing more is charged.

3. Unused balance expires over time

A trainer’s day balance is not refunded for being unused, but it also isn’t held forever: once at least one purchase has been made, an unspent balance expires 2 years after the most recent purchase. A balance made up only of free signup days (no purchase yet) expires 6 months after being granted. Full detail is in our Terms & Conditions.

4. If money left your account but nothing arrived in TrainSmarter

This is the one case we will always make right. If you paid — by UPI directly, or through our payment gateway partner — and your balance was not credited, that is our problem to fix, not yours to absorb. Contact us with your payment reference or transaction id and we’ll investigate. Once confirmed, we’ll either credit the balance you paid for, or refund the payment, whichever is appropriate.

• If a UPI payment fails or is debited without reaching us, your bank reverses it automatically — this is a UPI mandate, not something we or the payment gateway can speed up. It typically resolves within 24–48 hours, and can take up to 5 working days.
• If a payment genuinely succeeded but your balance wasn’t updated, we’ll fix it as above once we can confirm the payment went through.

5. How to raise an issue

Reach us at the details on our Contact Us page. We aim to respond within 2–3 business days.